Watkins Glen International Implements Fan Texting Service in Grandstands
Innovative System Allows Fans to Call for and Receive Immediate Assistance
By: WGI Staff on 8/4/2009
Fans will have the ability to request assistance via text message during the Heluva Good! Sour Cream Dips at The Glen event weekend.
The text messaging system allows fans to communicate directly with the racetrack’s command post if assistance is needed in dealing with any special needs inside the facility. The service is being provided at all International Speedway Corporation facilities and successfully debuted in May at Darlington Raceway.
“In our continuing efforts to provide thrilling and safe guest experiences, we are extremely pleased to debut this innovative technology at WGI this weekend. It further demonstrates our focus on providing a safe, enjoyable and unforgettable race experience for our guests,” stated Michael Printup, president of Watkins Glen International. “ISS’ text messaging system allows fans to communicate instantly with our command center and receive immediate assistance at their location. We are glad to work with ISS on this important customer service initiative for all our race fans.”
"InStadiumSolutions is thrilled to partner with WGI and give their fans the ability to report, within seconds, unruly fans, and other track issues directly to the venue's command center. We know WGI is always looking to improve the guest experience and our Fan Text Messaging System will help do just that,” said ISS’ Vice President of Sales and Marketing Scott Meyers.
Texting instructions will be placed prominently throughout each facility via static signage and will be regularly broadcast through audio and video public announcements. Fans are still encouraged to dial 911 for facility emergencies.
Don’t miss the stars of the NASCAR Sprint Cup and Nationwide Series as they take on the twisted turns of Watkins Glen International in their final road-course race of the season, August 6 - 9. The DP and GT classes of the Rolex Sports Car Series return to The Glen to compete in the Crown Royal 200 on Friday night, followed by the Zippo 200 with the NASCAR Nationwide Series on Saturday afternoon. The weekend will culminate with the NASCAR Sprint Cup Series racing in the Heluva Good! Sour Cream Dips at The Glen on Sunday afternoon. Sunday only tickets begin at just $55, with weekend tickets beginning at $80. For tickets and information, please contact the Watkins Glen International ticket office at 866-461-RACE or log on to the official Watkins Glen International website at www.TheGlen.com. Tickets, gift certificates and track merchandise can be all purchased at The Shop located at 2 North Franklin Street in downtown Watkins Glen-Open Monday-Friday 9-5, Saturday 9-4, Closed Sunday; 607-535-2338.