As a result of the Coronavirus’ impact on our nation and the Governor of New York’s PAUSE, we have taken actions to protect the safety of our fans, vendors and the stakeholders.
Tickets will be honored on the rescheduled date and no further action is necessary if you plan to attend the new event date. Ticket holders who did not submit a request form before the deadline will automatically receive a credit for the full amount paid plus an additional 20% of total amount paid to apply towards a future event in 2020 or 2021, at Watkins Glen International or other events hosted at NASCAR-owned tracks.
Please note it may take up to 60 days from the original form submission, or the July 25 deadline for fans who did not submit a form, to process outstanding credits.
Q: What date will the Sahlen's Six Hours of the Glen be rescheduled for?
A. The Sahlen’s Six Hours of The Glen will be run September 3-6, 2020.
Q: If I’m unable to attend the rescheduled date what are my other options?
A. We are happy to offer ticketholders an event credit towards any Watkins Glen International event, or any NASCAR-owned track, during the remainder of 2020 or in 2021. Event credits will be in the amount paid for all admissions including but not limited to admission tickets, camping, parking, fan hospitality, pit passes, etc. plus an additional 20% credit on top of your paid amount, and fans can elect to use this credit instead of attending the rescheduled event date at Watkins Glen International. If fans are unable to attend another event in 2020 or 2021, we will accept requests for refunds. Event credits or refund requests must be submitted within 30 days following the rescheduled event date announcement.
Q: What do I need to do to get an event credit towards 2020 or 2021 events?
A. We are currently processing credits for all fans who filled out a credit request form. Fans who did not submit a form by the July 25 deadline will automatically receive the credit, and a member of our team will be in touch within 60 days to finalize your account credit.
Q. Can I get a refund instead of an event credit?
A. Ticketholders requesting a refund must complete the refund request form beginning on June 25, within 30 days following the cancellation announcement. All requests will be reviewed and could take a minimum of 60 days to show on your credit card.
Q: How will I receive my refund?
A. Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 60 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticketholder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.
Q: I bought tickets through another source, can I still get an event credit
A. Any future event credits will only be made to the ticketholder on file with the track up to 30 days following the rescheduled event announcement.
Q: Can I get an event credit for my campsite as well?
A. Any paid admission - including grandstand seating, camping and fan hospitality - that were purchased in advance on the ticketholder’s account will be eligible for an event credit.
Q: How do I get a refund for the rest of my race weekend travel?
A. Fans will need to work directly with airlines, hotels, etc. for any such possible arrangements.
Q: I have not yet heard back from my form request. When can I expect a response?
A. Our team is reviewing all forms and personally contacting fans to ensure that requests are processed. We appreciate your patience as we continue to work through this unprecedented time.
Q: Does this only apply to IMSA events?
A. No, any event sold directly by the race track will have the same process as listed above.