As a result of the Coronavirus’ impact on our nation, we have taken actions to protect the safety of our fans, vendors and the stakeholders. The IMSA weekend at Watkins Glen has been realigned to Road Atlanta. While we are disappointed we won’t see our IMSA fans in New York this summer, fan safety and well-being are our top priorities.
Ticket holders will automatically receive a 120% credit in your WGI account the week of August 3rd, which can be applied in a single transaction to Watkins Glen International or another NASCAR-owned track during the remainder of the 2020 season and entire 2021 season, subject to availability. Ticket holders may opt for a refund, if preferred. To submit your refund request, click below. For more detail, please see information below.
Please note it may take up to 60 days from the original form submission to process refunds.
Q: What are my other options?
A. We are happy to offer ticketholders an event credit towards any Watkins Glen International event, or any NASCAR-owned track, during the remainder of 2020 or in 2021. Event credits will be in the amount paid for all admissions including but not limited to admission tickets, camping, parking, fan hospitality, pit passes, etc. plus an additional 20% credit on top of your paid amount, and fans can elect to use this credit instead of attending the rescheduled event date at Watkins Glen International. If fans are unable to attend another event in 2020 or 2021, we will accept requests for refunds. Event credits or refund requests must be submitted within 30 days following the rescheduled event date announcement.
Q: What do I need to do to get an event credit towards 2020 or 2021 events?
A. Ticket holders will receive a credit within their WGI account the week of August 3rd. No customer action is needed to receive the credit.
Q. Can I get a refund instead of an event credit?
A. Ticket holders requesting a refund must complete the refund request form. Deadline to submit for a request August 31, 2020. Requests could take a minimum of 60 days to show on your credit card.
Q: How will I receive my refund?
A. Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 60 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticket holder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.
Q: I bought tickets through another source, can I still get an event credit
A. Event credits will only be made to the ticket holder on file with the track.
Q: Can I get an event credit for my campsite as well?
A. Any paid admission - including tickets, camping and fan hospitality - that was purchased in advance on the ticket holder’s account will be eligible for an event credit.
Q: How do I get a refund for the rest of my race weekend travel?
A. Fans will need to work directly with airlines, hotels, etc. for any such possible arrangements.
Q: Can I use my 120% credit at other tracks?
Q: Can I use my event credit for the 2021 WGI IMSA weekend on my renewal?
A. Yes, credits can be used towards the 2021 Sahlen’s Six Hours of The Glen IMSA weekend.
Q: I have not yet heard back from my form request. When can I expect a response?
A. Our team is reviewing all forms and personally contacting fans to ensure that requests are processed. We appreciate your patience as we continue to work through this unprecedented time.
Q: Does this only apply to IMSA events?
A. No, any event sold directly by the race track will have the same process as listed above.